1. Who we are
Jovy. (“Jovy”, “we”) is a shopping assistant that helps you research, compare and decide on products. This policy explains what personal data the Jovy app collects, why, and the choices you have. The app is hosted on the Base44 platform; Jovy is the controller of your data described below.
2. Data we collect
- Account data: when you create an account — your email address, password (stored only as a hash), name, and preferred language. If you sign in with Google, we receive your basic profile from Google.
- Shopping mission data: the searches and questions you ask Jovy, the conversation that follows, products you view, save, compare or watch, and any purchase history you record with Jovy.
- Photos you upload: when you use photo search, the images you upload are analyzed (with AI) to detect the items in them, so Jovy can find matching products. Photos are kept only to serve that search session and your history, and you can delete them by deleting the session.
- Location data you provide: the country (and optionally postcode) you set, used to check delivery eligibility, shipping costs and local pricing. This is information you enter — not GPS tracking.
- Cart and checkout data: products you place in your cart. Jovy itself never sees or stores your payment card details — payments are processed by the retailer you buy from, or by our payment provider.
- Communications: emails we send (welcome, price alerts, weekly intelligence), your support requests, and push notifications you enable.
- Technical and usage data: device information, log information, and in-app analytics about how the app is used (e.g. events like searches or button taps), including Google Analytics where enabled.
3. How and why we use data
We use your data to run the service you asked for: to answer your shopping questions, remember your missions and saved products, check prices and availability, estimate delivery and total costs, and improve Jovy. Our legal bases (under GDPR) are: contract — the service you signed up for; legitimate interest — running, securing and improving Jovy, including aggregated analytics; and consent — marketing emails, push notifications and optional analytics.
When you ask Jovy a question, your question and relevant product data are processed by AI language models we operate to generate the answer. These calls are used only to answer your request in that session.
4. Sharing with others
- Retailers and affiliate networks: when you open a product at a store, you leave Jovy and that store’s own privacy policy applies. Jovy may use affiliate links (e.g. Awin, Sovrn, Daisycon, TradeTracker), which tell the network which link you clicked so Jovy can be credited for the referral. This can include a click identifier set in your browser.
- Service providers: our hosting platform (Base44), email delivery, payment processing, push notification delivery (Apple), and the price/product data providers and search engines Jovy queries to find products. They process data only on our instructions.
- AI providers: language model providers used to generate answers, as described in section 3.
- We never sell your personal data, and we do not share it for third-party advertising profiles.
5. Cookies and local storage
The app stores small pieces of data on your device (local storage and cookies) to keep you signed in, remember your settings (language, location, theme) and your guest cart before you create an account. Affiliate links may set a short-lived click identifier as described above. You can clear this any time via your device or browser settings.
6. How long we keep data
Session and mission data is kept while your account exists so your history stays available. Photos and search sessions you delete are removed. Technical logs are kept for a limited security and debugging period. When you delete your account, your personal data is deleted as well, except where we must keep it briefly for legal, accounting or security reasons.
7. Your choices and rights
- Access, correct, delete or export your data.
- Withdraw consent for emails, push notifications or analytics at any time — and you may refuse optional consent (for example analytics or notifications) without losing the core shopping features of the app.
- Delete your account and personal data from Settings in the app — account deletion is available in the app itself.
- If you are in the European Economic Area or UK, you may also lodge a complaint with your local data protection authority.
To exercise any right, use the in-app Support page or contact us through askjovy.base44.app/contact. We respond within 30 days.
8. Children
Jovy is not directed at children under 16, and we do not knowingly collect their personal data. If you believe a child has given us personal data, contact us and we will delete it.
9. International transfers
Some of our providers (for example AI model providers and US-based networks) process data outside the European Economic Area. Where that happens, we use appropriate safeguards such as Standard Contractual Clauses.
10. Changes to this policy
If we make material changes, we will notify you in the app or by email before they take effect. This page always shows the current version.
11. Contact
For more details or questions about this policy, contact us at info@askjovy.com.